We want to make sure you are 100% satisfied with every order you receive from The Organic Company. If you are not satisfied with an item, please fill out the return form you received with your items within 2 weeks of receiving your order, and return the item to us at our address listed at the top of this letter. Please remember to insure it for your protection. If you like you may also contact us by email: TheOrganicCompany@gmail.com and we will arrange a replacement, or exchange; or if the item is in new condition, a refund for the full merchandise amount. If you are not able to email us, you may call us at 605-791-4136 (Monday - Saturday 10am – 5pm MST, USA).